Etisalat Lanka, a fully-owned subsidiary of the UAE based Emirates Telecommunications Corporation is the first mobile telecommunications provider in Sri Lanka to celebrate 25 years of service excellence. They are also ranked amongst the top telecommunication companies in the world.
Further enhancing their commitment to digitalize customer experiences, Etisalat Lanka partnered up with ZTE to provide an end-to-end convergent billing management solution.
The recent transformation from the traditional infrastructure to the digital IT architecture has enabled Etisalat Lanka to meet the challenges of today’s market place and fulfil the commitment of bringing the digital world to each and every one of their subscribers.
“By partnering with ZTE, we were able to take our customer experience to the next-level. With the upgraded tech solutions that are at hand, Etisalat Lanka is now geared to get ahead in the competitive mobile telco market,” commenting on the partnership Chief Executive Officer of Etisalat Lanka, Sulaiman Alkaabi noted.
“Our convergent billing solution has enabled Etisalat Lanka to deploy flexible and personalised pricing strategies and offer competitive packages to facilitate its increasing customer demands. Further allowing them to provide customised products to their personal and corporate consumer base,” CEO of ZTE, Alex Wan stated.
As a mobile service provider who has a global footing Etisalat Lanka’s foremost concern is its valued customers. The company has always catered to its consumers’ needs by personalizing and optimizing mobile telecom services to match the industry trends whilst being relevant.